Privacy Policy
Last updated: 2026
AITG Sdn Bhd (Company No. 202601016521 / 1678618-W), based in Penang, Malaysia (“AITG”, “we”, “us”, or “our”), operates the website AIAgents.com.my (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit the Site or contact us. We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Data We Collect
We collect personal data that you provide to us directly, including:
- Contact-form submissions — your name, email address, company name, and the content of your message when you complete an enquiry or contact form on the Site.
- Analytics and cookies — basic technical information such as your IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
2. Purpose of Use
We use the personal data we collect to:
- respond to your enquiries and provide the information or services you request;
- communicate with you about our products, services, and updates where permitted;
- operate, maintain, and improve the Site and our service offerings;
- understand how visitors use the Site through aggregated analytics; and
- comply with applicable legal and regulatory obligations.
3. Legal Basis and Consent
We process your personal data on the basis of your consent, which you provide when you voluntarily submit a form or otherwise contact us, and where processing is necessary for our legitimate business purposes or to comply with the law. By submitting your personal data to us, you consent to its collection and use as described in this Policy. You may withdraw your consent at any time (see Section 7).
4. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to satisfy any legal, accounting, or reporting requirements, and to resolve disputes. When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.
5. Disclosure to Third Parties
We do not sell your personal data. We may share personal data only with trusted service providers who assist us in operating the Site and delivering our services (for example, hosting and email providers), and only to the extent necessary for them to perform those functions. We may also disclose personal data where required to do so by law or a valid regulatory request. Any third parties who process data on our behalf are required to keep it confidential and secure.
6. Cookies
The Site uses cookies and similar technologies to enable core functionality and to gather basic analytics about how the Site is used. You can control or disable cookies through your browser settings, although some parts of the Site may not function properly if you do so.
7. Your Rights Under the PDPA
Under the Personal Data Protection Act 2010, you have the right to:
- Access — request access to the personal data we hold about you;
- Correction — request that we correct inaccurate or incomplete personal data;
- Withdrawal of consent — withdraw your consent to our processing of your personal data at any time.
To exercise any of these rights, please contact us using the details in Section 10. We may need to verify your identity before acting on your request.
8. Security
We implement reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
10. Contact — Data Controller
AITG Sdn Bhd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy, or wish to exercise your rights under the PDPA, please contact us at [email protected].
AITG Sdn Bhd (Company No. 202601016521 / 1678618-W), Penang, Malaysia.